HappyFox Help Desk

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Overview With this release, we introduced permission to select the roles for which the agents should have access to the billing page. By Teams HappyFox Help Desk Product Updates Summary – 2019. Additionally, we will introduce such permissions to more features in the future, which are only accessible by the super admin at the moment.In addition to enabling billing page access to multiple agents, you can also notify multiple agents on billing-related emails.

2019 for HappyFox, has been an exciting year with several milestone releases! We're removing support for TLS 1.0 and TLS 1.1 from July 31, 2020.

Also, you can add email addresses of non-HappyFox agents.This feature allows you to configure and validate multiple While agents attempt to download attachments with potentially unsafe file extensions like .bat, .exe, etc., HappyFox will intimate the agents to exercise caution.Our customers run our product roadmap, and we are overwhelmed by the continuous feedback and positive responses we have received!

IT Help Desk … By popular demand, we are adding more new reports in Q1 of 2020.

Ticketing System Deliver exceptional customer service with HappyFox. HappyFox Chat offers unlimited agents A Glossary of Customer Support related words and phrases from HappyFox If you would like to login to track your existing support requests, you will need to register and then create a new ticket. Not all IT asset management or facility management teams need help desk software that can also manage assets.

Cloud-Tools für Help-Desk und Support unterstützen Firmen bei Standard-Prozessen im Kundenservice. We increased this to 2,000 characters, to allow writing long descriptions.When you handle inbound or outbound calls, you can record the call related information, follow up details and quick summary in Similar to SugarCRM, you can create fresh leads in A new option called Recent Tickets has been introduced within the ticket details page sidebar.

In addition to improvements in design, security and mobile app features, we also released key features for Enterprise customers such as We’ve compiled a more detailed quarter on quarter account of all the major releases done in 2019.We introduced logging in with Single Sign-On for In the past, maximum characters allowed for text custom field values were 200.

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Wir stellen Lösungen für KMU und kleine Unternehmen vor. Product Updates.

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HappyFox Helpdesk. In addition to improvements in design, security and mobile app features, we also released key features for Enterprise customers such as Agent Scripts, Custom field reports and Call notes. With an intuitive user interface, you can build your own complex workflows with absolutely no code to automate your support process. Murali Satagopan.

Features Keeping track of faulty IT hardware and related customer tickets can be a daunting task. Related Articles.

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